April 23, 2013 meeting of the Southern California Visual Studio ALM Users Group

Please join us for the next meeting of SoCal ALM on April 23. We'll be meeting in Newport Beach at Outsource Technical 3700 Campus Drive, Suite 100. Pizza and networking starts at 6:30 pm and the meeting starts at 7:00. Meeting cost is $5 to help us cover the cost of food and beverages. Please RSVP to Mike Vincent if you plan to attend.

Moving Your Organization into the Fast Lane - Delighting Your Customers

Organizations today want to be more responsive to their marketplace opportunities, more productive and more efficient; they want to be agile. Many have implemented agile practices for improving software development. But if you want to move out of traffic and into the fast lane it requires leadership that emphasizes creating, satisfying and delighting customers every day.

This session focuses on leadership techniques for delighting your customers that you can take back and put to use.  You will learn how a culture of delighting customers is built around a work force characterized by high levels of productivity, continuous innovation, and elevated levels of sustained motivation and job satisfaction.

Your customers are your lifeblood; it’s not enough just to satisfy them. You need them sharing their delight with others, sharing opportunities with you, and coming back again and again.

Mike Vincent

Mike Vincent is a veteran software entrepreneur and solutions architect based in Orange County, California. He currently provides clients throughout North America with application lifecycle management training, consultation and Scrum coaching primarily focusing on Microsoft .NET technology. He has been in the software business for over 25 years in addition to marketing management, project management and engineering positions. Actively involved in the user group community since the early 90's, Mike is a past Vice President and Treasurer of INETA Noram. He is a frequent presenter at developer events including Microsoft TechEd and PDC. He is a Visual Studio Application Lifecycle Management MVP, Professional Scrum Product Owner, and Professional Scrum Developer Trainer.